Terms of Service & Refund Policy

1. Video Consultation Calls

We value your time and aim to provide maximum value during every consultation. 

• Rescheduling: If you need to reschedule a call, please provide at least 24 hours' notice. Calls missed without notification or cancelled within 24 hours of the start time are non-refundable. 

• Satisfaction Guarantee: If you feel the consultation did not meet the agreed-upon objectives, please contact us within 48 hours of the call. We will review your concerns and, at our discretion, offer a partial refund or a follow-up session to resolve the outstanding issues. 

• Technical Issues: If a call cannot be completed due to technical failures on our end, we will offer a full refund or a full-length makeup session. 

2. Prospects (Excel Files)

Because our prospect lists are digital, downloadable, and delivered immediately, they cannot be "returned" in the traditional sense. Therefore, all sales for prospect lists are final and non-refundable once delivered, except in cases of verified data inaccuracies as outlined below:

• Data Integrity: If you identify a significant number of inaccuracies (e.g., non-working emails or disconnected phone numbers) within 7 days of delivery, please contact us with proof of the discrepancies. We will verify the data and provide a replacement list or credit for future services. 

• Service Quality: We do not guarantee specific sales outcomes, lead conversion rates, or appointments booked, as these depend on your team’s sales process. Refunds will not be issued based on the performance of the leads provided. 

3. How to Request a Review

To request a review of your service or data package, please email grady@tritontransportationllc.com with: 

• Your order number or date of service. 

• A clear explanation of why the service did not meet the agreed-upon standards. 

• Any supporting documentation (e.g., a screenshot of faulty data or a summary of consultation concerns). 

4. Subscription Services

By purchasing a subscription-based service, you agree to the following terms:

• Recurring Billing: Your payment method will be automatically charged on a recurring monthly basis. If a recurring payment fails, we reserve the right to suspend or terminate access to subscription services until payment is successfully processed.

• Cancellation: You may cancel your subscription at any time by contacting us at grady@tritontransportationllc.com. Cancellations will take effect at the end of the current billing cycle.

• No Prorated Refunds: Once a billing cycle has started, no partial or prorated refunds will be issued for unused time or services.

• Scope of Service: Subscription services may include ongoing support, data access, or consulting. We do not guarantee specific business outcomes, revenue, or results from the use of these services.

5. Lawful Business Use

All data provided is intended for lawful business use only. We are not responsible for how clients use the data after delivery. Our leads originate from publicly available information, including the FMCSA, as well as third-party vendors from whom we have obtained permission to distribute such data.

By purchasing any product or service, you acknowledge and agree to these Terms of Service & Refund Policy.